Frequently Asked Questions

Registering as a PayBazaar merchant is simple and completely free:

• Visit paybazaar.co and click "Get Started".
• Fill in your basic details — name, mobile number, email and address.
• Submit your KYC documents (Aadhaar, PAN, selfie and bank details).
• Our team will verify your documents and activate your account within 24 hours.

You will need the following documents for KYC:

• Aadhaar Card — linked to your active mobile number for OTP verification.
• PAN Card — mandatory for commission payments and tax compliance.
• Live Selfie — for identity matching.
• Bank Account Details — cancelled cheque or passbook copy with IFSC code.

Once you submit all required documents, your account is typically activated within 12 to 24 business hours. You will receive a confirmation SMS and email once your account is live. If not activated within 24 hours, please contact our support team.

Yes, registration is completely free. There are no joining fees, annual fees, or hidden charges for becoming a PayBazaar merchant. You only need to load your merchant wallet to start processing transactions for your customers.

Any Indian citizen who meets the following criteria can become a merchant:

• Must be 18 years or above.
• Must have a valid Aadhaar Card and PAN Card.
• Must have an active Indian bank account.
• Must have a mobile number linked to Aadhaar.
• Shop owners, retailers, mobile store owners, CSC operators are all welcome.

Yes, you can update your bank account and some KYC details by contacting our support team. For security reasons, changes to sensitive details (bank account, Aadhaar, PAN) require re-verification of your identity. Contact us at support@paybazaar.co.in with your request.

No. Each individual or entity is permitted only one merchant account on PayBazaar. Creating multiple accounts is a violation of our Terms and Conditions and may result in permanent suspension of all accounts.

To close your account, contact our support team via email or WhatsApp. All pending transactions must be completed and any wallet balance will be transferred to your registered bank account within 7–14 business days after account closure.

Through the Bharat Bill Payment System (BBPS), you can pay:

• Electricity bills (all state DISCOMs)
• Gas bills (Piped gas and cylinder booking)
• Water bills
• DTH and cable TV subscriptions
• Broadband and landline bills
• Insurance premiums
• Loan EMIs
• Municipal and housing society charges

PayBazaar supports recharge for all major Indian telecom operators:

• Jio, Airtel, Vi (Vodafone Idea), BSNL, MTNL
• DTH operators: Tata Play, Dish TV, Airtel DTH, Sun Direct, D2H

Most bill payments via BBPS are processed instantly and you receive a confirmation reference number immediately. The biller's system typically updates within 2–4 hours. For urgent bill payments with same-day credit requirements, we recommend processing at least 2 hours before the deadline.

If a recharge is debited from your wallet but not activated on the customer's phone within 30 minutes, raise a complaint with our support team with the transaction ID. We will investigate and either re-process the recharge or refund your wallet within 1–3 business days.

Unfortunately, successfully processed recharges cannot be reversed. Once a recharge is activated on a mobile number, the telecom operator does not allow reversals. Always verify the mobile number carefully before confirming any recharge transaction.

Commission rates vary by service:

• Mobile Recharge: 2–4% commission per recharge
• Bill Payments: Fixed commission per bill category (electricity, gas, DTH, etc.)

Bill payment limits on BBPS are set by individual billers. For most utility bills, there is no upper cap. However, some billers may have a maximum single-payment limit. If a high-value bill payment fails due to a limit issue, try splitting the payment across multiple transactions.

Yes! PayBazaar generates a digital transaction receipt for every successful transaction. You can share this receipt with your customer via SMS, WhatsApp, or print a physical copy. The receipt includes the transaction reference number, amount, biller name, and timestamp as proof of payment.